Monitoring - The delay issue with API Event creations has been resolved. New actions on Box are creating Events without delay.

Events that should have been created from 4:05 PM Pacific to 4:50 PM Pacific are currently being processed in the backlog along with some Events that were delayed earlier today (10:50 AM Pacific to 1:30 PM Pacific).

We will continue to monitor the backlog and will update here when all previously delayed Events have been processed.
Jul 16, 17:19 PDT
Identified - We have identified a delay with API Events that started around 4:05 PM Pacific and are actively working on remediating the issue. More updates will be provided here as soon as possible.
Jul 16, 16:18 PDT
Monitoring - From 10:50 AM Pacific to 1:30 PM Pacific, API Event creations were backlogged. Applications may be unable to to get Events created during that time until the backlog is processed. New Event creations for actions that happened on Box after 1:30 PM Pacific are not delayed. We will monitor the backlog and update this issue when processing is complete.
Jul 16, 14:05 PDT
Box Web Application   ? Operational
Content API   Operational
Box Sync   ? Operational
Box Drive   ? Operational
Box Notes   Operational
Content Preview   ? Operational
Uploads/Downloads   Operational
Email Notifications   Operational
Search   ? Operational
Mobile   ? Operational
WebDAV   ? Operational
FTP   Operational
Box Relay   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 17, 2018

No incidents reported today.

Jul 16, 2018
Resolved - The extended monitoring period for this issue has ended and no further impact has been observed. We have taken several actions to prevent this issue from occurring again. If you are still seeing issues uploading, downloading or loading pages with Box applications, please open at support case: https://support.box.com/

Note: an unrelated issue with API Event creations being delayed is still open. Please see https://status.box.com/incidents/grbjl4mmd9v8 for more information.
Jul 16, 16:53 PDT
Update - We are continuing our extended monitoring period to ensure no further latency issues occur. The next update will be provided at 5:00 PM Pacific or if the status changes.
Jul 16, 14:26 PDT
Monitoring - At this time, we have remediated the latency issues from earlier this morning. Users should no longer see issues with uploads, downloads, logins, or page loads for Box applications. We are continuing to monitor for further impact and will update here if the status changes or at 2:00 PM Pacific.
Jul 16, 11:56 PDT
Update - We are continuing to investigate the latency issues with Box services. Some users may continue to experience slow uploads, downloads, and page loads when using Box applications.

More updates will be provided as we work to resolve the issue.
Jul 16, 10:15 PDT
Update - We are continuing to investigate this issue.
Jul 16, 08:43 PDT
Investigating - We are continuing to investigate increased latency for uploads, downloads and page loads. Some users may be experiencing abnormal load times for uploads, downloads, and page loads for Box applications.
Jul 16, 08:29 PDT
Update - We are investigating reports of increased latency for uploads, downloads and page loads from approximately 7:05 AM Pacific to 8:05 AM Pacific today (7/16). Some users may be seen increased load times for Box.com and mobile applications during that time. No further impact has been observed as of now and we will continue our extended monitoring period.
Jul 16, 08:20 PDT
Update - We are continuing to monitor upload and download performance. No further impact has been observed.

We will provide another update at 9AM Pacific on Monday, 7/16 or at the next status change.
Jul 15, 16:01 PDT
Update - We are continuing to monitor upload and download performance. No further impact has been observed.

We will provide another update at 4PM Pacific or at the next status change.
Jul 15, 09:02 PDT
Update - We are continuing to monitor upload and download performance. No further impact has been observed.

We will provide another update at 9AM Pacific on 7/15 or at the next status change.
Jul 14, 16:00 PDT
Update - No impact to upload and download performance has been observed since 7/13. We are continuing the extended monitoring period through the weekend.

We will provide another update at 4PM Pacific or at the next status change.
Jul 14, 09:07 PDT
Update - No further impact to uploads and downloads has been observed since 2:50PM Pacific time today. We are continuing to monitor upload and download performance throughout the weekend.

We will provide another update at 9AM Pacific on 7/14 or at the next status change.
Jul 13, 17:20 PDT
Update - We observed minor and intermittent impact to uploads and downloads between 12:52PM - 2:50PM Pacific. Users may have experienced slow uploads and downloads when using Box applications during this time frame.

We are investigating this impact and are continuing to monitor uploads and downloads.

We will provide another update at 5PM Pacific or at the next status change.
Jul 13, 15:10 PDT
Update - We are continuing to monitor upload and download performance. We will provide another update at 5PM Pacific or at the next status change.
Jul 13, 13:29 PDT
Update - We observed minor and intermittent impact to uploads and downloads earlier today (7/13, 2:00-2:30AM and 4:15-8:30AM Pacific). Users may have experienced slow uploads and downloads when using Box applications during these time frames.

We are investigating this morning's impact and are continuing to monitor uploads and downloads. Overall upload and download performance is significantly improved over yesterday.

We will provide another update at 1PM Pacific or at the next status change.
Jul 13, 09:33 PDT
Monitoring - We have taken action to mitigate what appears to be the root cause of today's upload and download delays.

We are continuing to monitor uploads and downloads to ensure no further impact is observed. We will provide another update at 9am Pacific on 7/13 or at the next status change.
Jul 12, 15:39 PDT
Update - We are continuing to investigate reports of intermittent issues with uploads and downloads. Users may continue to experience slow uploads and downloads when using Box applications. Users attempting to upload content via the Box web application (app.box.com) may still see upload progress reach 100% but not complete.

We have taken some remediation steps to decrease impact to uploads and downloads.

We will provide further updates we continue our investigation and remediation efforts. Thanks for your patience!
Jul 12, 14:45 PDT
Update - We are continuing to investigate reports of intermittent issues with uploads and downloads. Users may continue to experience slow uploads and downloads when using Box applications. Users attempting to upload content via the Box web application (app.box.com) may still see upload progress reach 100% but not complete.

We will provide further updates we continue our investigation. Thanks for your patience!
Jul 12, 13:36 PDT
Update - We are continuing to investigate reports of intermittent issues with uploads and downloads. Users may continue to experience slow uploads and downloads when using Box applications. Users attempting to upload content via the Box web application (app.box.com) may see upload progress reach 100% but not complete.

We will provide further updates we continue our investigation. Thanks for your patience!
Jul 12, 12:46 PDT
Update - We are continuing to investigate reports of intermittent issues with uploads and downloads. Users may continue to experience slow uploads and downloads when using Box applications.

We will continue to provide updates we continue our investigation. Thanks for your patience!
Jul 12, 12:01 PDT
Update - We are continuing to investigate reports of intermittent issues with uploads and downloads. Users may continue to experience slow uploads and downloads when using Box applications.

We will continue to provide updates as the investigation continues. Thanks for your patience!
Jul 12, 11:21 PDT
Update - We are continuing to investigate reports of intermittent issues with uploads and downloads. The list of impacted services has been updated to include services and applications with upload and download functionality.

Users may continue to experience slow uploads and downloads when using Box applications. We will continue to provide updates as the investigation continues.
Jul 12, 10:46 PDT
Update - We are continuing to investigate this issue.
Jul 12, 10:12 PDT
Investigating - We are investigating reports of intermittent issues with uploads and downloads. Users may experience slow uploads and downloads when using Box Applications. Affected services are subject to change as the investigation continues.
Jul 12, 10:06 PDT
Jul 11, 2018

No incidents reported.

Jul 10, 2018

No incidents reported.

Jul 9, 2018

No incidents reported.

Jul 8, 2018

No incidents reported.

Jul 7, 2018

No incidents reported.

Jul 6, 2018

No incidents reported.

Jul 5, 2018

No incidents reported.

Jul 4, 2018

No incidents reported.

Jul 3, 2018
Resolved - The monitoring period has ended, and no further impact has been observed. Our apologies for any inconvenience! If you continue to experience any further logout issues with the Box iOS app, please contact us at: https://support.box.com
Jul 3, 20:29 PDT
Monitoring - We have resolved the issue with unexpected logouts on the Box iOS app. We are entering into a monitoring period to ensure no further impact is observed.
Jul 3, 20:15 PDT
Identified - We have identified the root cause and we are working on fixing this issue.
Jul 3, 19:52 PDT
Investigating - We are currently investigating an unexpected logout issue with the Box iOS app that may be impacting some users. As a workaround, please use m.box.com on your browser to access Box from your iOS device.
Jul 3, 18:54 PDT