All Systems Operational
Box Web Application   ? Operational
Content API   Operational
Box Sync   ? Operational
Box Drive   ? Operational
Box Notes   Operational
Content Preview   ? Operational
Uploads/Downloads   Operational
Email Notifications   Operational
Search   ? Operational
Mobile   ? Operational
WebDAV   ? Operational
FTP   Operational
Box Relay   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
On Saturday, June 9, Box will perform a planned maintenance to upgrade back-end infrastructure in our data centers. The maintenance will take place throughout the day on Saturday, June 9 starting at 12:00 PM Pacific Standard Time. We do not anticipate adverse user impact or downtime from this activity. To mitigate potential risk, we have built a detailed test and execution plan. We will also closely monitor the status of the Box Services throughout the maintenance and immediately thereafter. Updates on the maintenance as well as any changes in status will be shared through our status site.
Posted on May 25, 11:30 PDT
Past Incidents
May 26, 2018

No incidents reported today.

May 25, 2018

No incidents reported.

May 24, 2018

No incidents reported.

May 23, 2018
Resolved - We have resolved the issues that prevented support cases from being raised on the Box Community and Support site. We will monitor to ensure no further impact is observed, though do not expect any further impact.
May 23, 08:28 PDT
Identified - We have identified an issue impacting the Box Community and Support site. Users attempting to submit a web form case may see an error during the submission workflow preventing the case from being recorded. In addition, some users are unable to view their full list of support cases. We are working with our vendor to address this issue and expect to see this resolved soon. Alternate support channels are still available at https://support.box.com
May 23, 08:14 PDT
May 22, 2018
Resolved - The monitoring period has ended, and no further impact has been observed to uploads, downloads, and Box Notes. Our apologies for any inconvenience! If you continue to experience any issues, please contact us at https://support.box.com
May 22, 13:30 PDT
Monitoring - Earlier today from approximately 11:22 AM Pacific to 12:24 PM Pacific, some users may have received errors when attempting to download content, upload content or access Box Notes. We have resolved the underlying issues and confirmed the impact has subsided. We will continue to be in an extended monitoring period to ensure no further impact is observed. Our apologies for any disruption!
May 22, 12:42 PDT
May 21, 2018

No incidents reported.

May 20, 2018

No incidents reported.

May 19, 2018
Completed - The scheduled maintenance has been completed.
May 19, 18:02 PDT
Update - Scheduled maintenance is still in progress.
May 19, 12:55 PDT
In progress - Scheduled maintenance is currently in progress.
May 19, 12:24 PDT
Scheduled - On Saturday, May 19, Box will perform planned maintenance to upgrade back-end infrastructure in our data centers. The maintenance will take place throughout the day on Saturday, May 19 starting at 12:00 PM Pacific Standard Time. We do not anticipate adverse user impact or downtime from this activity and, to mitigate potential risk, we have built a detailed test and execution plan. We will also closely monitor the status of the Box Services throughout the maintenance and immediately thereafter. Updates on the maintenance as well as any changes in status will be shared through our status site.
May 3, 08:40 PDT
May 18, 2018

No incidents reported.

May 17, 2018

No incidents reported.

May 16, 2018

No incidents reported.

May 15, 2018

No incidents reported.

May 14, 2018

No incidents reported.

May 13, 2018

No incidents reported.

May 12, 2018

No incidents reported.