All Systems Operational
Box Web Application   ? Operational
Box Notes   Operational
Box Sync   ? Operational
Content API   Operational
Content Preview   ? Operational
Uploads/Downloads   Operational
Email Notifications   Operational
Search   ? Operational
Mobile   ? Operational
WebDAV   ? Operational
FTP   Operational
Box Relay   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 22, 2018

No incidents reported today.

Feb 21, 2018

Box has resolved an issue impacting Uploads, Downloads, Document Conversions, and Previews that occurred between 11:16am and 12:06pm Pacific Standard Time. Users of these services may have noticed longer response times to complete related actions and intermittent 50x's returned from API endpoints.

If you continue to experience any issues, please contact Box User Services at If you continue to experience any issues, please contact Box User Services at https://support.box.com.

Feb 20, 2018
Resolved - The monitoring period for this issue has ended and no further impact has been observed. If you continue to experience any issues, please contact Box User Services at https://support.box.com
Feb 20, 15:15 PST
Monitoring - Box Engineers have remediated the incident. All customers should be able to access Box Notes. Engineering will continue to monitor to ensure no further impact is observed before declaring this as resolved.
Feb 20, 15:04 PST
Identified - Box Engineers have identified the root cause of this incident. All users should be able to access Box Notes at this time.
Feb 20, 14:38 PST
Investigating - Box is investigating an issue affecting Box Notes. Impacted users may have experienced delays while attempting to load Box Notes. All users should be able to access Box Notes at this time.
Feb 20, 14:16 PST
Feb 19, 2018

No incidents reported.

Feb 18, 2018

No incidents reported.

Feb 17, 2018

No incidents reported.

Feb 16, 2018

No incidents reported.

Feb 15, 2018

No incidents reported.

Feb 14, 2018

No incidents reported.

Feb 13, 2018

No incidents reported.

Feb 12, 2018

No incidents reported.

Feb 11, 2018
Resolved - The monitoring period for this issue has ended and no further impact has been observed. If you continue to experience any issues, please contact Box User Services at https://support.box.com
Feb 11, 07:00 PST
Monitoring - Box Engineers have remediated the issue. All customers should be able to access Box at this time. Engineering will continue to monitor to ensure no further impact is observed before declaring this as resolved
Feb 10, 18:40 PST
Update - Box Engineers are reporting that systems are coming back online and users should be able to access Box, though we continue to validate the incident has been fully remediated.
Feb 10, 17:48 PST
Update - Box Engineers are close to remediating the issue.
Feb 10, 17:06 PST
Update - Box Engineers are making progress to remediate the issue.
Feb 10, 16:39 PST
Update - Box Engineers are continuing to remediate the issue.
Feb 10, 16:02 PST
Identified - Box Engineers have identified the root cause of this incident and are taking immediate steps to remediate.
Feb 10, 15:37 PST
Investigating - Box Engineering is investigating an issue related to intermittent connectivity issues to Box. Impacted users may find the [Box Web Application] and [API] non-responsive or returning 500 errors.
Feb 10, 14:52 PST
Feb 9, 2018
Resolved - The monitoring period for this issue has ended and no further impact has been observed. If you continue to experience any issues, please contact Box User Services at https://community.box.com/t5/Contact-Support/ct-p/BoxSupport
Feb 9, 11:55 PST
Monitoring - Box Engineers have identified the root cause of this incident and have taken immediate steps to remediate. All customers should be able to upload to Box at this time. Engineering will continue to monitor to ensure no further impact is observed before declaring this as resolved.
Feb 9, 11:32 PST
Investigating - Box Engineering is currently investigating an issue with Uploads.
Feb 9, 11:25 PST
Feb 8, 2018

No incidents reported.