Some users may be experiencing issues accessing Box
Incident Report for Box
Resolved
The monitoring period for this issue has ended and no further impact has been observed. If you continue to see any issues, please contact our Box User Services team at https://community.box.com/t5/Contact-Support/ct-p/BoxSupport.
Posted Dec 04, 2017 - 14:05 PST
Monitoring
Box Engineers have identified the root cause of this incident and have taken immediate steps to remediate. All customers should be able to access Box at this time. Engineering will continue to monitor to ensure no further impact is observed before declaring this as resolved.
Posted Dec 04, 2017 - 13:35 PST
Investigating
Box Engineering is investigating an issue related to intermittent connectivity issues to Box. Impacted users may find the Box Web Application and API non-responsive or returning 500 errors.
Posted Dec 04, 2017 - 13:27 PST
This incident affected: Box Platform / API (Content API).
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