Box Status

All Systems Operational

Box Web Application Operational

Uploads/Downloads Operational

Collaboration Operational

Search Operational

Preview Operational

Sharing (Shared Links) Operational

Email Notifications Operational

Admin Console & Functionality Operational

Governance (Retention) Operational

Governance (Legal Holds) Operational

Workflows and Automations Operational

Comments and Tasks Operational

Accessible Site (a.box.com) Operational

Box Sign Operational

Box Canvas Operational

Box Shield (Threat Detection) Operational

Box Shield (Virus Detection) Operational

Box Shield (Auto Classification) Operational

Box Shuttle Operational

Watermarking Operational

Box Hubs Operational

Box AI Operational

Enterprise Reports Operational

Box Forms Operational

Box Doc Gen Operational

Box AI Studio Operational

Box Archive Operational

Box Platform / API Operational

Content API Operational

Content Preview Operational

Authentication (OAuth 2.0 / JWT) Operational

Search Operational

Uploads/Downloads Operational

Webhooks Operational

Box Embed Widget Operational

Box Sign Operational

Box Canvas Operational

Workflows and Automations Operational

Box Shuttle Operational

Box AI Operational

Box Doc Gen Operational

Box Apps Operational

Desktop Applications Operational

Box Sync Operational

Box Drive Operational

Box Edit / Tools Operational

Mobile Applications Operational

Preview Operational

Search Operational

Uploads/Downloads Operational

Mobile-Optimized Website (m.box.com) Operational

Box Notes Operational

Web Application Operational

Box Relay Operational

Partners / Integrations Operational

Microsoft Online Operational

Apple iWork Operational

Box for Salesforce Operational

Google Apps Operational

NetSuite Operational

Microsoft Teams Operational

Slack Operational

Box Community and Support Website (community.box.com) Operational

Case Submission Workflow Operational

Blog Posts and Knowledge Articles Operational

Community Forums Operational

Box University Operational

Developer Console / Docs (developer.box.com) Operational

FTP Operational

Box Website Operational

Box Zones Operational

Australia Operational

Canada Operational

France Operational

Germany Operational

Ireland Operational

Japan Operational

Singapore Operational

UK Operational

US Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 20, 2025

No incidents reported today.

Aug 19, 2025

No incidents reported.

Aug 18, 2025

No incidents reported.

Aug 17, 2025

No incidents reported.

Aug 16, 2025

No incidents reported.

Aug 15, 2025

Scheduled Resiliency Test Maintenance

Completed - The scheduled maintenance has been completed.
Aug 15, 19:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 17:00 PDT

Scheduled - Starting on Friday, August 15th at 5:00 PM PDT until 7:00PM PDT, Box will be conducting Resiliency Testing. This may result in short and intermittent service degradations, such as brief slowness while using the box.com website, client applications, and API. We will be closely monitoring service metrics and do not expect an increase in 5xx errors during this window. As a result of this testing, we aim to update and enhance our recovery capabilities, ultimately improving the user experience and providing a smoother, more efficient platform by ensuring the reliability and resiliency of our services. We apologize for any inconvenience this may cause and greatly appreciate your understanding as we strive to enhance our services. Any additional updates will continue to be shared through our status site until this maintenance is complete. If you require any additional assistance during this maintenance, please contact Box Support via https://support.box.com.
Jul 16, 14:30 PDT

Aug 14, 2025

No incidents reported.

Aug 13, 2025

[Outage] Issues with Box AI

Resolved - After further monitoring, this incident is now considered resolved. Box AI Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Aug 13, 03:40 PDT

Update - We're still observing issues with AI features on Box Hubs. We are continuing to monitor for any additional impact.
Aug 13, 02:58 PDT

Update - We're still observing issues with AI features on Box Hubs. We are continuing to monitor for any additional impact.
Aug 13, 01:58 PDT

Update - We're still observing issues with AI features on Box Hubs. We are continuing to monitor for any additional impact.
Aug 13, 01:24 PDT

Update - Box AI has been mainly recovered, but we're still observing issues with AI features on Box Hubs. We are continuing to monitor for any additional impact.
Aug 13, 00:35 PDT

Update - The issue has been mitigated, and we are monitoring the results.
Aug 13, 00:17 PDT

Monitoring - The issue has been mitigated, and we are monitoring the results.
Aug 12, 23:29 PDT

Identified - The problem has been identified, and we are observing a trend towards recovery.
Aug 12, 23:25 PDT

Update - We are continuing to investigate this issue.
Aug 12, 23:07 PDT

Investigating - We are investigating an ongoing issue affecting Box AI. Users may experience problem using Box AI. We will provide more information as soon as it is available.
Aug 12, 22:11 PDT

Aug 12, 2025

Aug 11, 2025

No incidents reported.

Aug 10, 2025

No incidents reported.

Aug 9, 2025

No incidents reported.

Aug 8, 2025

No incidents reported.

Aug 7, 2025

No incidents reported.

Aug 6, 2025

[Minor] Issue with Logins and Box Notes

Postmortem - Read details
Aug 18, 06:52 PDT

Resolved - From approximately 11:20 AM to 11:34 AM US Pacific time, we observed an issue impacting some Logins and Box Notes. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Aug 6, 09:30 PDT