All Systems Operational

Box Web Application ? Operational
Login/SSO Operational
Uploads/Downloads Operational
Collaboration Operational
Search Operational
Preview Operational
Sharing (Shared Links) Operational
Email Notifications Operational
Admin Console & Functionality Operational
Governance (Retention) Operational
Governance (Legal Holds) Operational
Workflows and Automations Operational
Comments and Tasks Operational
Accessible Site (a.box.com) Operational
Box Sign Operational
Box Canvas Operational
Box Shield (Threat Detection) Operational
Box Shield (Virus Detection) Operational
Box Shield (Auto Classification) Operational
Box Shuttle Operational
Watermarking ? Operational
Box Hubs Operational
Box AI Operational
Enterprise Reports Operational
Box Forms Operational
Box Doc Gen Operational
Box AI Studio Operational
Box Platform / API Operational
Content API Operational
Content Preview ? Operational
Authentication (OAuth 2.0 / JWT) Operational
Search Operational
Uploads/Downloads Operational
Webhooks Operational
Box Embed Widget ? Operational
Box Sign Operational
Box Canvas Operational
Workflows and Automations Operational
Box Shuttle Operational
Box AI Operational
Box Doc Gen Operational
Box Apps Operational
Desktop Applications Operational
Login/SSO Operational
Box Sync ? Operational
Box Drive ? Operational
Box Edit / Tools Operational
Mobile Applications Operational
Login/SSO Operational
Preview Operational
Search Operational
Uploads/Downloads Operational
Mobile-Optimized Website (m.box.com) Operational
Box Notes Operational
Web Application Operational
Box Relay Operational
Partners / Integrations ? Operational
Microsoft Online Operational
Apple iWork Operational
Box for Salesforce Operational
Google Apps Operational
NetSuite Operational
Microsoft Teams Operational
Slack Operational
Box Community and Support Website (community.box.com) Operational
Case Submission Workflow Operational
Blog Posts and Knowledge Articles Operational
Community Forums Operational
Box University Operational
Developer Console / Docs (developer.box.com) ? Operational
FTP ? Operational
Box Website ? Operational
Box Zones Operational
Australia Operational
Canada Operational
France Operational
Germany Operational
Ireland Operational
Japan Operational
Singapore Operational
UK Operational
US Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 18, 2025

No incidents reported today.

May 17, 2025

No incidents reported.

May 16, 2025

No incidents reported.

May 15, 2025
[Major] Issues to open / edit Powerpoint files with MS Office Online
Resolved - After further monitoring, this incident is now considered resolved. MS Office Online Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
May 15, 05:48 PDT
Update - After further monitoring, this incident is now considered resolved. MS Office Online Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
May 15, 05:41 PDT
Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for MS Office Online service. We are continuing to monitor for any additional impact.
May 15, 04:28 PDT
Update - We are continuing to investigate, and have raised this with Microsoft to ensure the swiftest resolution. Further information will be provided when available.
May 15, 01:33 PDT
Investigating - Our team is investigating an issue with MS Office Online, specifically on Powerpoint files. Users may see errors while opening Powerpoint files with MS Office Online. We will provide additional information as it becomes available.
May 15, 00:35 PDT
[Major] Issues to process payment
Resolved - After further monitoring, this incident is now considered resolved. Payment Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
May 15, 05:08 PDT
Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
May 15, 04:56 PDT
Update - Our team is investigating an issue with Billing. Users attempting to process payment on their Box account could receive error messages. We will provide additional information as it becomes available.
May 15, 03:15 PDT
Update - Our team is investigating an issue with Billing. Users attempting to process payment on their Box account could receive error messages. We will provide additional information as it becomes available.
May 15, 02:13 PDT
Update - Our team is investigating an issue with Billing. Users attempting to process payment on their Box account could receive error messages. We will provide additional information as it becomes available.
May 15, 01:47 PDT
Investigating - Our team is investigating an issue with Billing. Users attempting to process payment on their Box account could receive error messages. We will provide additional information as it becomes available.
May 15, 00:57 PDT
May 14, 2025

No incidents reported.

May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

May 7, 2025
[Critical] Issues with Multiple Box Services
Postmortem - Read details
May 8, 09:36 PDT
Resolved - After further monitoring, this incident is now considered resolved. All services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
May 7, 12:19 PDT
Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for the impacted services. We are continuing to monitor for any additional impact.
May 7, 11:20 PDT
Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
May 7, 11:17 PDT
Update - We are continuing to investigate this issue and will provide updates as we have them.
May 7, 10:13 PDT
Update - We are continuing to investigate this issue and will provide updates as we have them.
May 7, 08:57 PDT
Update - We are continuing to investigate this issue and will provide updates as we have them.
May 7, 08:14 PDT
Update - We are continuing to investigate this issue. We will provide more information as soon as it is available.
May 7, 07:45 PDT
Update - We are continuing to investigate this issue.
May 7, 07:31 PDT
Investigating - After continued monitoring of the issue, we have determined that further action is necessary. We are moving to an active investigation to identify the root cause. We will provide more information as soon as it is available.
May 7, 07:28 PDT
Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for multiple services. We are continuing to monitor for any additional impact.
May 7, 06:55 PDT
Update - We are continuing to investigate this issue.
May 7, 06:44 PDT
Investigating - We are investigating an ongoing issue affecting multiple Box services. We will provide more information as soon as it is available.
May 7, 06:30 PDT
[Major] Issues with Multiple Box Services
Postmortem - Read details
May 8, 09:47 PDT
Resolved - After further monitoring, this incident is now considered resolved. All services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
May 7, 02:47 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 7, 02:31 PDT
Investigating - We are investigating an ongoing issue affecting multiple Box services. We will provide more information as soon as it is available.
May 7, 02:13 PDT
May 6, 2025

No incidents reported.

May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

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