All Systems Operational
Box Website   Operational
Box Notes   Operational
Box Sync   ? Operational
Content Preview   Operational
Content API   Operational
View API   Operational
Downloads   Operational
Uploads   Operational
Email Notifications   Operational
Search   ? Operational
Sharing   ? Operational
Mobile   Operational
Crocodoc   ? Operational
WebDAV   ? Operational
FTP   Operational
Box Relay   Operational
Metadata   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 23, 2017

No incidents reported today.

Nov 22, 2017

No incidents reported.

Nov 21, 2017

No incidents reported.

Nov 20, 2017

No incidents reported.

Nov 19, 2017

No incidents reported.

Nov 18, 2017

No incidents reported.

Nov 17, 2017

No incidents reported.

Nov 16, 2017

No incidents reported.

Nov 15, 2017
Resolved - The extended monitoring period for this issue has ended and no further impact has been observed. If you continue to experience any issues, please contact Box User Services at https://community.box.com/t5/Contact-Support/ct-p/BoxSupport.
Nov 15, 14:47 PST
Update - Box Engineering is continuing to monitor Box endpoints after issue remediation. No further customer impact has been observed or reported. The next update will be provided at 2:00 PM Pacific or at the next major change of the issue's status.
Nov 15, 12:16 PST
Monitoring - Box Engineering has remediated the issue and is monitoring to ensure no further impact to Box endpoints. The next update will be provided at 11:00 AM Pacific on November 15.
Nov 15, 00:01 PST
Update - Box Engineering is continuing efforts to remediate the issues with Box endpoints. The next update will be provided in one hour or at the next major change of the issue's status.
Nov 14, 22:34 PST
Update - Box Engineering is continuing efforts to remediate the issues with Box endpoints. The next update will be provided in one hour or at the next major change of the issue's status.
Nov 14, 21:06 PST
Update - Box Engineering is continuing efforts to remediate the issues with Box endpoints. The next update will be provided in one hour or at the next major change of the issue's status.
Nov 14, 19:51 PST
Identified - Box Engineering has identified the issue and is actively working to remediate impact. Additional affected services are Metadata, and uploads and downloads via Box Sync and Box Drive.
Nov 14, 19:17 PST
Investigating - Box Engineering is currently investigating an issue with Box endpoints. Some users may see issues while using Notes, Preview, Search, and the Content API. Impact includes loading of left sidebar lists for Recents & Favorites for Box Notes; issues with previewing newly-uploaded files; receiving search results within Box.com; and the Collections API endpoint.
Nov 14, 18:50 PST
Nov 13, 2017

No incidents reported.

Nov 12, 2017

No incidents reported.

Nov 11, 2017

No incidents reported.

Nov 10, 2017
Resolved - Our third-party integrator reverted a change and access to view cases from the Community Site has been restored.
Nov 10, 10:24 PST
Identified - We have identified a problem impacting users viewing existing support cases from our Community Site, https://community.box.com. When attempting to view a case the following message is displayed "We're unable to find the case. If you believe this to be an error or need to submit a new case, please click here." The root cause has been identified and our teams are escalating the concern to a third-party integrator to remediate.
Nov 10, 09:07 PST
Resolved - The monitoring period has ended for this issue and no further impact has been observed. If you are still experiencing issues using the Box Notes service, please contact the Box User Services team via https://community.box.com/help.
Nov 10, 00:23 PST
Monitoring - Box Engineers have remediated the issue, and is monitoring to ensure no further impact.
Nov 10, 00:13 PST
Investigating - Box Engineering is currently investigating an issue where some users may receive a Service Unavailable error when trying to access Box Notes
Nov 10, 00:04 PST
Nov 9, 2017

No incidents reported.