All Systems Operational
Box Web Application ? Operational
Login/SSO   Operational
Uploads/Downloads   Operational
Collaboration   Operational
Search   Operational
Preview   Operational
Sharing (Shared Links)   Operational
Email Notifications   Operational
Admin Console & Functionality   Operational
Governance (Retention, Legal Holds)   Operational
Workflows and Automations   Operational
Accessible Site (a.box.com)   Operational
Box Platform / API Operational
Content API   Operational
Content Preview   ? Operational
Authentication (OAuth 2.0 / JWT)   Operational
Search   Operational
Uploads/Downloads   Operational
Desktop Applications Operational
Login/SSO   Operational
Box Sync   ? Operational
Box Drive   ? Operational
Box Edit / Tools   Operational
Mobile Applications Operational
Login/SSO   Operational
Preview   Operational
Search   Operational
Uploads/Downloads   Operational
Mobile-Optimized Website (m.box.com)   Operational
Box Notes Operational
Web Application   Operational
Desktop Client   Operational
Box Relay Operational
Relay Tasks, Workflows, and Templates   Operational
Relay Workflow API   Operational
Partners / Integrations ? Operational
Microsoft Online   Operational
Apple iWork   Operational
Box Community and Support Website (community.box.com) Operational
Case Submission Workflow   Operational
Blog Posts and Knowledge Articles   Operational
Community Forums   Operational
Box University   Operational
Developer Console / Docs (developer.box.com)   ? Operational
FTP   ? Operational
WebDAV   ? Operational
Box Website   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 18, 2018

No incidents reported today.

Oct 17, 2018

No incidents reported.

Oct 16, 2018

No incidents reported.

Oct 15, 2018

No incidents reported.

Oct 14, 2018
Completed - The maintenance on Box Relay's infrastructure has been completed and access to the service restored. If you are experiencing any issues, please contact us at https://support.box.com.
Oct 14, 11:03 PDT
In progress - Planned maintenance for the Box Relay service has started and is currently estimated to end by 12:00 PM Pacific. As a reminder, we expect this maintenance to include intermittent periods of planned downtime to Box Relay. We will provide the next update at the completion of the maintenance.
Oct 14, 08:24 PDT
Scheduled - On Sunday, October 14, 2018 we will perform a planned maintenance to the Box Relay infrastructure. The maintenance will begin at 8:00 AM Pacific Standard Time and is expected to complete by 12:00 PM on the same day. We expect this maintenance to include intermittent periods of planned downtime to the Box Relay service. Updates on the maintenance as well as any changes in status will be shared through our status site, https://status.box.com.
Oct 5, 17:12 PDT
Oct 13, 2018

No incidents reported.

Oct 12, 2018
Resolved - From approximately 10:51 AM to 10:54 AM US Pacific time, we had an issue impacting uploads to Box. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you are currently seeing any issues, please let us know at https://support.box.com.
Oct 12, 10:51 PDT
Resolved - A problematic host was identified as the cause of the issue. We have switched to a backup host while we further investigate the affected host. We are considering the issue resolved as no impact was observed outside of the original time frame and no further updates will be provided here. If you are experiencing any issues, please let us know at https://support.box.com.
Oct 12, 09:00 PDT
Investigating - We are investigating an issue that impacted Box downloads and uploads from approximately 7:40 AM to 7:50 AM US Pacific time. No further impact has been observed since that time. More information will be provided here as soon as possible.
Oct 12, 08:15 PDT
Resolved - We are able to confirm the issues with the Box University site have been resolved. Users should now be able to login to Box University and access their education/training material. If you are still seeing any issues, please let us know at https://support.box.com.
Oct 12, 08:18 PDT
Update - We are continuing to work with our vendor to resolve the issues with the Box University site. The next update will be provided here when we can confirm all issues have been resolved.
Oct 11, 17:07 PDT
Update - We are continuing to work with our vendor to resolve the issues with the Box University site. More updates will be provided here as soon as possible.
Oct 11, 14:39 PDT
Identified - The third party vendor we use for Box University has reported an outage. We are working closely with the vendor to resolve the issue as soon as possible.
Oct 11, 12:17 PDT
Investigating - We are investigating issues with Box University. User are unable to login currently. More information will be provided here as soon as possible. There is no impact to other Box services.
Oct 11, 10:53 PDT
Oct 10, 2018
Resolved - From approximately 4:59 PM to 5:05 PM US Pacific time, a small subset of users may have seen errors (500 error responses) when uploading content to Box. A backend change was identified as the cause of the issue and was addressed. There is no current impact and no further updates will be provided here.
Oct 10, 16:59 PDT
Oct 9, 2018

No incidents reported.

Oct 8, 2018
Resolved - After a thorough investigation, no further issue was identified and the Content API request success rate has returned to expected levels. We no longer consider this to be a Box service issue and are investigating other causes for the observations. No further updates will be provided here but if you are seeing any issues using Box, please let us know at https://support.box.com.
Oct 8, 18:17 PDT
Update - We are continuing to investigate the drop in the Content API success rate. More information will be provided as soon as possible.
Oct 8, 17:06 PDT
Update - We are continuing to investigate the drop in the Content API success rate. We are not observing an increase in errors and thus users may be experiencing increased latencies when using the Content API. We will provide more information here as soon as possible.
Oct 8, 15:56 PDT
Investigating - We are investigating an observed drop in Box's Content API request success rate. Customers may be experiencing increased latencies when using the Content API. More information will be provided here as soon as possible.
Oct 8, 14:56 PDT
Oct 7, 2018

No incidents reported.

Oct 6, 2018

No incidents reported.

Oct 5, 2018
Resolved - We have completed steps to restore the stability of the Uploads and Downloads services, and are considering the issue resolved at this time. If you receive any new errors, please let us know at https://support.box.com.
Oct 5, 21:09 PDT
Update - We have identified the cause of the issue and are taking steps to remediate the impact.
Oct 5, 21:09 PDT
Identified - The impact of the issue began at approximately 8:20 PM Pacific and ended at 8:35 PM Pacific. Uploads and downloads are not experiencing ongoing impact at this time. We are continuing to investigate the source of the issue and will post an update as soon as possible. If you are receiving any errors with uploading or downloading, please let us know at https://support.box.com.
Oct 5, 20:50 PDT
Investigating - We are currently investigating an issue with Uploads and Downloads. We will provide updates as soon as possible.
Oct 5, 20:42 PDT
Resolved - We are considering the issue resolved at this time. If you receive any new errors, please let us know at https://support.box.com.
Oct 5, 14:20 PDT
Identified - We have identified the source of the issues affecting uploads. The upload service recovered from the brief issues automatically, and as always, we are implementing steps to improve the service long-term.
Oct 5, 14:20 PDT
Update - No additional impact has been observed since the last update. Our investigation continues, and we will provide another update in one hour or at the next change in status.
Oct 5, 12:53 PDT
Update - No additional impact has been observed since the last update. We are continuing our investigation, and the affected components remain fully operational. We will provide another update in one hour or at the next change in status.
Oct 5, 11:46 PDT
Update - While our investigation continues, no further impact to uploads has been observed and the affected components remain in an operational state. We will provide an update in 1 hour or at the next change in status.
Oct 5, 10:50 PDT
Update - We are continuing to investigate the source of the issue. No further issues with uploading have been observed since 7:24 AM Pacific. We will provide another update on the status in one hour or next status change.
Oct 5, 09:43 PDT
Update - We have determined that the issue is isolated to intervals of 2-3 minutes at approximately 3:07 am, 5:13 am, 6:02 am, 7:14 am, and 7:24 am. All times are in Pacific. We are continuing to investigate the issue and are actively working to identify the root cause.
Oct 5, 08:44 PDT
Update - We have determined that the issue’s impact is intermittent, occurring in intervals of several minutes at a time. We are continuing to investigate and will provide updates as soon as possible.
Oct 5, 08:18 PDT
Investigating - We are currently investigating an issue with uploads. Users who receive errors with uploading should retry the upload. If you continue to receive errors with uploads to Box, please retry your upload and let us know at https://support.box.com.
Oct 5, 07:43 PDT
Oct 4, 2018
Resolved - The issue has been resolved and we are taking steps to prevent the issue moving forward. No further impact was observed outside of the timeframe. If you receive any new issues, please let us know at https://support.box.com.
Oct 4, 12:08 PDT
Update - We are continuing to investigate this issue.
Oct 4, 11:31 PDT
Investigating - Between 11:16 AM US Pacific and 11:20 AM US Pacific, we observed a significant drop in successful upload throughput. We are investigating this potential issue at this time. Users should no longer see any impact at this time.
Oct 4, 11:30 PDT