Update - All affected services have been recovered since 11:02am PST. We are continuing our investigation and will provide an update tomorrow (1/24) around 8am PST or at the next change in status.
Jan 23, 14:56 PST
Update - We are seeing recovery in the issue with uploads, downloads, API, and Box Edit. We are still actively working to remediate all impact from the issue.
Jan 23, 12:22 PST
Identified - We have identified the issue and are actively remediating the impact. Some Box Edit users may still see errors when opening files. If you see an error please retry or manually download the file to make changes.
Jan 23, 10:44 PST
Update - We are continuing to investigate the issue with Uploads and Downloads and we will provide updates here as soon as possible.
Jan 23, 08:48 PST
Update - We are continuing to investigate issues with uploads and downloads. Users may see 503 errors when uploading or downloading with the Box API/Platform. Also, Some Box Edit users may see errors when opening files.
Jan 23, 07:40 PST
Investigating - We are investigating an issue with Uploads and Downloads starting at approximately 7:52 AM Pacific time. A small percentage of users may see errors while uploading or downloading. We will provide updates here as soon as possible.
Jan 23, 07:32 PST
Box Web Application ? Operational
Login/SSO   Operational
Uploads/Downloads   Operational
Collaboration   Operational
Search   Operational
Preview   Operational
Sharing (Shared Links)   Operational
Email Notifications   Operational
Admin Console & Functionality   Operational
Governance (Retention, Legal Holds)   Operational
Workflows and Automations   Operational
Accessible Site (a.box.com)   Operational
Box Platform / API Operational
Content API   Operational
Content Preview   ? Operational
Authentication (OAuth 2.0 / JWT)   Operational
Search   Operational
Uploads/Downloads   Operational
Desktop Applications Operational
Login/SSO   Operational
Box Sync   ? Operational
Box Drive   ? Operational
Box Edit / Tools   Operational
Mobile Applications Operational
Login/SSO   Operational
Preview   Operational
Search   Operational
Uploads/Downloads   Operational
Mobile-Optimized Website (m.box.com)   Operational
Box Notes Operational
Web Application   Operational
Desktop Client   Operational
Box Relay Operational
Relay Tasks, Workflows, and Templates   Operational
Relay Workflow API   Operational
Partners / Integrations ? Operational
Microsoft Online   Operational
Apple iWork   Operational
Box for Salesforce   Operational
Google Apps   Operational
Box Community and Support Website (community.box.com) Operational
Case Submission Workflow   Operational
Blog Posts and Knowledge Articles   Operational
Community Forums   Operational
Box University   Operational
Developer Console / Docs (developer.box.com)   ? Operational
FTP   ? Operational
WebDAV   ? Operational
Box Website   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - We have rescheduled the planned maintenance to upgrade our Single Sign On (SSO) cluster, PingFederate, for Tuesday, February 5. The maintenance will begin at 5:00 PM Pacific Standard Time and is expected to complete by 10:00 PM the same day. We do not anticipate adverse user impact to SSO logins from this activity, and, to mitigate potential risk, we have built a detailed test and execution plan. We will also closely monitor the status of the SSO service throughout the maintenance and immediately thereafter. Updates on the maintenance as well as any changes in status will be shared through our status site, https://status.box.com.
Jan 23, 15:45 PST
Scheduled - On Thursday, January 24, 2018 Box will perform a planned maintenance to upgrade our Single Sign On (SSO) cluster, PingFederate. The maintenance will begin at 5:00 PM Pacific Standard Time and is expected to complete by 10:00 PM the same day. We do not anticipate adverse user impact to SSO logins from this activity, and, to mitigate potential risk, we have built a detailed test and execution plan. We will also closely monitor the status of the SSO service throughout the maintenance and immediately thereafter. Updates on the maintenance as well as any changes in status will be shared through our status site, https://status.box.com.
Jan 16, 14:37 PST
Past Incidents
Jan 24, 2019

No incidents reported today.

Jan 22, 2019
Resolved - We have resolved the issue, the monitoring period following resolution has ended, and no further impact has been observed. If you continue to experience any issues, please contact Box User Services at https://support.box.com
Jan 22, 15:23 PST
Monitoring - We are continuing to monitor the affected services to ensure no further impact is observed. Box Edit users should no longer see errors when opening files on Box.
Jan 22, 13:53 PST
Update - We’ve remediated the impact of the issue with Uploads, Downloads, and API. Before remediation, Box customers may have seen 503 errors with Box API/Platform. Box Edit users may continue to see errors when opening files on Box.
Jan 22, 12:30 PST
Identified - We have identified the issue and are still actively remediating the impact. Some Box Edit users may see errors when opening files. If you see an error please retry or manually download the file to make changes. Device Trust is not impacted by this Box Edit issue.
Jan 22, 11:46 PST
Update - We are continuing to investigate issues with uploads and downloads. We will provide updates here as soon as possible.
Jan 22, 10:02 PST
Investigating - We are investigating an issue with Uploads and Downloads starting at approximately 7:52 AM Pacific time. A small percentage of users may see errors while uploading or downloading. We will provide updates here as soon as possible.
Jan 22, 09:00 PST
Jan 21, 2019

No incidents reported.

Jan 20, 2019

No incidents reported.

Jan 19, 2019

No incidents reported.

Jan 18, 2019
Resolved - No further impact has been observed and we are considering the issue fully resolved. If you encounter any new errors while using Box, please let us know at https://support.box.com.
Jan 18, 23:27 PST
Monitoring - We are monitoring to ensure no further impact is observed, and we will provide an update in 30 minutes.
Jan 18, 22:56 PST
Identified - The All Files page should now load completely for users in Internet Explorer. We have identified the source the issue as a recent release and have rolled back the change.
Jan 18, 22:53 PST
Investigating - We are currently investigating an issue loading the Web Application (Box.com) in Internet Explorer. Users on Internet Explorer accessing the All Files page may see the page hang, loading only a blank white page and a colored banner across the top of the screen. We will provide updates as soon as possible.
Jan 18, 22:45 PST
Resolved - The monitoring period for this event has ended and no further impact has been observed. Please contact us at https://support.box.com if you see any new issues.
Jan 18, 14:55 PST
Monitoring - We have resolved the issue and are monitoring to ensure no further impact is observed. Users should be able to complete Uploads and Downloads and complete Notes actions successfully.
Jan 18, 13:43 PST
Identified - The impact has subsided at this time. Users should not see any new errors while uploading, downloading, or using Box notes. We have identified the issue and have also taken steps to remediate the impact. We are continuing to investigate and implement action items to ensure the full stability of the uploads and downloads service, and we will provide updates as soon as possible.
Jan 18, 13:08 PST
Update - We are continuing to investigate the issue with uploads and downloads. A small percentage of Box Notes users may also see errors while creating or loading Notes.
Jan 18, 12:19 PST
Investigating - We are investigating an issue with Uploads and Downloads starting at approximately 10:44 AM Pacific time. A small percentage of users may see errors while uploading or downloading. We will provide updates here as soon as possible.
Jan 18, 11:21 PST
Jan 17, 2019

No incidents reported.

Jan 16, 2019
Resolved - The monitoring period for this event has ended and no further impact has been observed. Our apologies for the inconvenience. Please contact us at https://support.box.com if you are still seeing any issues.
Jan 16, 14:25 PST
Monitoring - We have resolved the issue and are monitoring to ensure no further impact is observed. Third-party applications should now be able to use the Content API's Events and Long Polling features.
Box Sync and Box Drive users should see changes on Box appear locally. In rare cases, users may need to quit and restart Box Sync and Box Drive.
Jan 16, 13:28 PST
Identified - We have identified the cause of the issue and are working on remediating the impact. Applications may also see increased errors getting User Events (https://developer.box.com/v2.0/reference#get-events-for-a-user) in addition to connecting to the Long Polling service. Box Drive and Box Sync users will continue to see delays in changes on Box appearing locally.
Jan 16, 13:00 PST
Investigating - We are currently investigating an issue impacting the Content API's Long Polling feature ( https://developer.box.com/v2.0/reference#long-polling). Applications using Long Polling may see 5XX errors when attempting to connect to 2.realtime.services.box.net. Box Sync and Box Drive users may see delays in changes on Box being shown locally. More details will be posted here as soon as possible.
Jan 16, 12:43 PST
Resolved - The backlog of Box Relay and Search indexing jobs have been processed. There remains a very small number of Automation actions that will finish processing today. No further updates will be provided here. If you are still seeing any issues, please let us know at https://support.box.com.
Jan 16, 10:25 PST
Monitoring - We have fixed the underlying issue and are now monitoring to ensure all impact is remediated. There remains a queue of Box Relay, Automation and Search indexing jobs that are currently being processed. We expect this may take overnight to complete. Box Relay, Automation, and Box Governance configurations should be accessible now to admins in the Admin Console.
The next update will be provided tomorrow around 9:00 AM Pacific when we can confirm the backlog is complete or if there is any change in status.
Jan 15, 18:51 PST
Update - We are continuing to work on resolving the issue. To summarize the current impact of the issue:
Box Relay and Box Automation configurations may be inaccessible and triggered actions are currently delayed. When the issue is resolved, the delayed actions will be queued for processing.
Users may be unable to find newly uploaded files via Box Search.
Admins may be unable to load the Box Governance section of the Admin Console.
Jan 15, 16:08 PST
Update - We are actively remediating the impact from the issue. Box Relay may also be inaccessible to some users and Box Relay workflow actions may be delayed. Box Automation actions are also currently delayed. Once the issue is resolved, any delayed actions should be queued for processing without any user action. We will continue to provide updates here.
Jan 15, 14:58 PST
Identified - We have identified and are actively remediating the cause of the issue. Additionally, the issue impacts the ability to load pages in the Box Governance section of the Admin Console. We will provide updates here on our progress as soon as possible.
Jan 15, 13:47 PST
Investigating - We are currently investigating an issue impacting both Automations and Search. Users may see a "Sorry, we can't access that page" error when attempting to load Automations. Search indexing is currently delayed. Newly uploaded files are taking longer than normal to be discoverable via Search. This includes searching for the text within files. More updates will be provided here as soon as possible.
Jan 15, 12:28 PST
Jan 15, 2019
Resolved - From approximately 8:16 AM Pacific to 8:28 AM Pacific today, a minor issue impacted Box's filesystem that resulted in a small set of users seeing increased errors with uploads, downloads, and other Box file actions. The issue has been identified and resolved. No further updates will be provided here. If you are currently seeing any issues using Box, please let us know at https://support.box.com.
Jan 15, 08:16 PST
Jan 14, 2019
Resolved - From approximately 10:57 AM Pacific to 11:00 AM Pacific and from 11:04 AM Pacific to 11:07 AM Pacific today, a small set of users may have seen increased errors (500 error responses) when using the Content API. The issue has been identified and resolved. No further updates will be provided here. If you are currently seeing any issues using Box, please let us know at https://support.box.com.
Jan 14, 10:57 PST
Resolved - From approximately 8:04 AM Pacific to 8:07 AM Pacific today, a small set of users may have seen increased errors (500 error responses) when logging into Box, uploading or downloading content, using Box Notes, and using the Content API. The issue was identified and quickly resolved. No further updates will be provided here. If you are currently seeing any issues using Box, please let us know at https://support.box.com.
Jan 14, 08:04 PST
Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019

No incidents reported.