Monitoring - We have identified and remediated the underlying cause of the upload issues. We are monitoring to ensure no further impact is observed. If you are still seeing upload issues, please reach out at https://support.box.com .

Additionally, to clarify the impact of the issue: from approximately 5:02 PM to 6:30 PM Pacific, a subset of users may have seen issues when uploading (>100MB files) to Box. Furthermore, during the same time, some users may have noticed delays with new file conversions and previews.
Aug 20, 19:05 PDT
Update - We are still investigating the upload issues.

A subset of users may currently see issues uploading files greater than 100MB.
Aug 20, 18:09 PDT
Investigating - We are investigating an issue with our Uploads services that occurred from approximately 5:02 PM Pacific to 5:07 PM Pacific. A small subset of users may have seen issues uploading files during this time.

There is no current impact to Box's Uploads services at this time.
Aug 20, 17:31 PDT
Box Web Application   ? Operational
Content API   Operational
Box Sync   ? Operational
Box Drive   ? Operational
Box Notes   Operational
Content Preview   ? Operational
Uploads/Downloads   Operational
Email Notifications   Operational
Search   ? Operational
Mobile   ? Operational
WebDAV   ? Operational
FTP   Operational
Box Relay   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 19, 2018

No incidents reported.

Aug 18, 2018

No incidents reported.

Aug 17, 2018

No incidents reported.

Aug 16, 2018

No incidents reported.

Aug 15, 2018
Resolved - We have identified and resolved the underlying cause of the upload issues from 5:15 PM Pacific to 5:30 PM Pacific today. No issues were observed outside of that timeframe.
If you are experiencing upload issues, please let us know at https://support.box.com.
Aug 15, 20:31 PDT
Update - We are still investigating the upload issues from 5:15 PM Pacific to 5:30 PM Pacific today. No further impact has been observed outside of the timeframe.
There is no current impact to Box's Uploads services at this time.
Aug 15, 19:09 PDT
Investigating - We are investigating an issue with our Uploads services that occurred from approximately 5:15 PM Pacific to 5:30 PM Pacific. A small subset of users may have seen issues uploading files during this time.

There is no current impact to Box's Uploads services at this time.
Aug 15, 17:44 PDT
Aug 14, 2018
Resolved - The monitoring period for this issue has ended and no further impact has been observed. If you are still receiving any unexpected 429 errors when using Box, please reach out to us at https://support.box.com.
Aug 14, 15:24 PDT
Monitoring - We have identified and resolved the underlying issue that caused the loading issues earlier today with core Box services. We are now monitoring to ensure no further impact is observed.
Aug 14, 13:36 PDT
Update - We have taken actions to remediate the issue and users should be able to access Box services again. We are continuing to investigate the cause of the issue.
Aug 14, 12:40 PDT
Update - We are continuing to investigate this issue.
Aug 14, 12:34 PDT
Update - Users may also see issues loading Box.com and other core Box services. We are investigating the issue and will update here as soon as we have additional information
Aug 14, 12:30 PDT
Investigating - We are investigating an issue with loading Box Notes. Some users may see a 429 error when attempting to access a Box Note.
Aug 14, 12:26 PDT
Aug 13, 2018

No incidents reported.

Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018

No incidents reported.

Aug 9, 2018
Resolved - The monitoring period has ended. No further impact has been observed. If you continue to experience any further issues with Box Notes or Metadata templates, please contact us at https://support.box.com
Aug 9, 17:38 PDT
Monitoring - We have identified and resolved the issue with the Recents and Favorites section for Box Notes. Additionally, Box Admins now should be able to properly load their metadata templates from their Admin Console.

We are monitoring to ensure no further impact is observed.
Aug 9, 17:12 PDT
Investigating - We are currently investigating an issue affecting the Recents and Favorites sections for Box Notes. Some users may see these sections are slow to load when in a Box Note. Loading of the Box Note content itself is not affected nor are the regular web app (Box.com) Recents or Favorites pages affected.

Additionally, Box Admins may be unable to load metadata templates at this time from the Admin Console.
Aug 9, 17:07 PDT
Aug 8, 2018

No incidents reported.

Aug 7, 2018
Resolved - The monitoring period has ended, and no further impact has been observed. If you continue to experience any further issues with Box Notes, please contact us at https://support.box.com
Aug 7, 13:23 PDT
Update - We are continuing to monitor for any further issues.
Aug 7, 12:52 PDT
Monitoring - The Recent and Favorites sections of Box Notes are now loading as expected. We are currently monitoring to ensure no further impact is observed.
Aug 7, 12:51 PDT
Investigating - We are currently investigating an issue affecting the Recents and Favorites sections for Box Notes. Some users may see these sections are slow to load when in a Box Note. Loading of the Box Note content itself is not affected nor are the regular web app (Box.com) Recents or Favorites pages affected.
Aug 7, 12:21 PDT
Aug 6, 2018

No incidents reported.