All Systems Operational
Box Web Application ? Operational
Login/SSO   Operational
Uploads/Downloads   Operational
Collaboration   Operational
Search   Operational
Preview   Operational
Sharing (Shared Links)   Operational
Email Notifications   Operational
Admin Console & Functionality   Operational
Governance (Retention, Legal Holds)   Operational
Workflows and Automations   Operational
Accessible Site (a.box.com)   Operational
Box Platform / API Operational
Content API   Operational
Content Preview   ? Operational
Authentication (OAuth 2.0 / JWT)   Operational
Search   Operational
Uploads/Downloads   Operational
Desktop Applications Operational
Login/SSO   Operational
Box Sync   ? Operational
Box Drive   ? Operational
Box Edit / Tools   Operational
Mobile Applications Operational
Login/SSO   Operational
Preview   Operational
Search   Operational
Uploads/Downloads   Operational
Mobile-Optimized Website (m.box.com)   Operational
Box Notes Operational
Web Application   Operational
Desktop Client   Operational
Box Relay Operational
Relay Tasks, Workflows, and Templates   Operational
Relay Workflow API   Operational
Partners / Integrations ? Operational
Microsoft Online   Operational
Apple iWork   Operational
Box Community and Support Website (community.box.com) Operational
Case Submission Workflow   Operational
Blog Posts and Knowledge Articles   Operational
Community Forums   Operational
Box University   Operational
Developer Console / Docs (developer.box.com)   ? Operational
FTP   ? Operational
WebDAV   ? Operational
Box Website   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 20, 2018

No incidents reported today.

Nov 19, 2018

No incidents reported.

Nov 18, 2018
Resolved - We identified and resolved an issue that impacted Box's Uploads and Downloads services from approximately 7:39 PM US Pacific time to 7:46 PM US Pacific time. A subset of users may have seen errors when using these services. A problem with a backend host was identified and the host was replaced to prevent further impact. This issue is considered resolved and no further updates will be provided.
Nov 18, 19:39 PST
Nov 17, 2018

No incidents reported.

Nov 16, 2018
Resolved - The monitoring period for this issue has ended and no further search index delays have been observed. If you are seeing any abnormal behavior searching for content on Box, please let us know at https://support.box.com.
Nov 16, 17:21 PST
Monitoring - We have completed our remediation efforts and average search index times have returned to normal levels. We are monitoring to ensure no further delay is observed.
Nov 16, 16:46 PST
Update - We are continuing our remediation efforts to decrease search index delays. The average index time remains elevated above normal levels but have improved. The next update will be provided when we can confirm indexing times have returned to normal levels.
Nov 16, 16:05 PST
Update - We are continuing to remediate the increased search index times. Currently, the index time remains around one hour for newly added or updated content to be discoverable through Box's Search service.
Nov 16, 14:59 PST
Identified - We are investigating and actively remediating an increase in search index times. Currently, users may need to wait up to one hour before newly added or updated content is discoverable by Box's Search service. More updates will be provided here as soon as possible.
Nov 16, 13:49 PST
Nov 15, 2018
Resolved - We investigated and resolved an issue impacting Box's Uploads, Downloads and Content API services from approximately 6:39 AM US Pacific time to 6:42 AM US Pacific time. A small subset of users may have seen increased errors when using these services. A problematic host was identified as the cause and was removed to prevent further impact. This issue is considered resolved and no further updates will be provided.
Nov 15, 06:39 PST
Nov 14, 2018

No incidents reported.

Nov 13, 2018

No incidents reported.

Nov 12, 2018
Resolved - The monitoring period has ended and no further impact has been observed. We are downgrading the severity from a MEDIUM to a MINOR issue as further analysis of the impact indicates less than 25% of uploads failed. For more information on our approach to posting and categorizing service issues, please see https://community.box.com/t5/Working-with-Box-Support/Our-Approach-to-Incident-Response-and-Communications/ta-p/61913.

If you are currently experiencing any upload issues, please open a support case at https://support.box.com and we'll be happy to help.
Nov 12, 16:27 PST
Monitoring - We have finished remediating the immediate issue and are now monitoring to ensure no further impact is observed.
Nov 12, 15:43 PST
Identified - We have identified the cause of the upload issues. We are now working to remediate the impact as fast as possible.
Nov 12, 15:38 PST
Investigating - We are investigating an issue with uploading files to Box. Some users may see errors when attempting to upload content. Updates will be provided here as soon as possible.
Nov 12, 15:12 PST
Nov 11, 2018
Resolved - No further impact has been observed and we are considering this issue to be resolved. If you experience any new issues, please let us know at https://support.box.com.
Nov 11, 23:12 PST
Monitoring - We have completed steps to remediate the impact and will actively monitor to confirm that the issue is resolved. We will provide an update in 30 minutes.
Nov 11, 22:41 PST
Update - The impact has been remediated and customers should see no new errors while uploading or downloading from Box. During the incident, users may have also seen issues when creating new Box Notes. We are continuing to implement action items and will provide updates as soon as possible.
Nov 11, 21:46 PST
Identified - We have identified the cause of the issue and are actively working to remediate impact to the customer experience. Users may continue to see errors while uploading or downloading, and users may also see issues while previewing or using integrations (e.g. Office Online). We will provide another update as soon as possible.
Nov 11, 21:25 PST
Investigating - We are currently investigating an issue with uploading and downloading to Box. Users uploading and downloading through the web application, desktop and mobile apps, FTP, WebDAV, or the API may receive errors or failed uploads and downloads. We will provide updates as soon as possible.
Nov 11, 20:47 PST
Nov 10, 2018
Resolved - The issue has been fully resolved. If you experience any new errors while searching for content, please let us know at https://support.box.com.
Nov 10, 10:43 PST
Identified - The issue has been identified and remediated. Users should no longer receive errors while performing searches. If you experience any new errors while searching for content, please let us know at https://support.box.com.
Nov 10, 10:35 PST
Investigating - We are currently investigating an issue with search. Users may see an error stating "Sorry, there was an error performing your search" via the web application. We will provide another update as soon as possible.
Nov 10, 10:30 PST
Nov 9, 2018
Resolved - No further impact has been observed and we are considering the issue resolved. If you experience any new issues when searching for content, please let us know at https://support.box.com.
Nov 9, 13:59 PST
Update - Customers should no longer be experiencing significant delays before a newly created or uploaded item is available for search. We are continuing to investigate the issue, and we will provide another update in one hour or when new information is available.
Nov 9, 12:57 PST
Investigating - We are currently investigating an issue with search indexing. Beginning at approximately 10:00 AM Pacific time, users may have experienced delays of up to 30 minutes before items were available via search. We will provide an update in one hour or as soon as new information is available.
Nov 9, 11:35 PST
Nov 8, 2018
Resolved - We have completed our monitoring period and are considering the issue fully resolved. If you experience any new issues with search, please let us know at https://support.box.com.
Nov 8, 13:54 PST
Update - We are continuing to monitor the search indexing service to ensure full remediation throughout the day. No additional impact has been observed. We will provide another update in two hours.
Nov 8, 13:04 PST
Update - The search indexing service remains fully operational. To ensure that there is no further impact from the issue, we will continue to observe an extended monitoring period. We will provide another update at approximately 1 PM Pacific time.
Nov 8, 10:42 PST
Monitoring - We have implemented remediation actions for the search indexing issues and we will observe an extended monitoring period to ensure that there is no further impact. The next update will be provided tomorrow, November 8, at approximately 10:30 AM Pacific time.
Nov 7, 20:35 PST
Update - We are continuing to investigate the issue. No further impact to search indexing has been observed. We will provide another update in one hour or at the next change in status.
Nov 7, 19:20 PST
Update - We are continuing to investigate the issue. No further impact to search indexing has been observed. We will provide another update in one hour or at the next change in status.
Nov 7, 18:11 PST
Update - Search indexing remains fully functional. We are continuing to investigate the issue and will provide updates in one hour or at the next change in status.
Nov 7, 17:10 PST
Update - Users should no longer see excessive delays for a newly created or uploaded item to become available in search. We are continuing to investigate the issue and we will provide updates in one hour or when new information is available.
Nov 7, 16:00 PST
Update - We are continuing to investigate the search indexing delays. We will provide another update in one hour or when new information is available.
Nov 7, 15:25 PST
Update - We're continuing to investigate the delays with search indexing and we are implementing remediation actions. Customers may currently see delays of approximately one hour before newly created or uploaded items become available in search. We will provide an update in one hour or when new information is available.
Nov 7, 14:21 PST
Update - We are continuing to investigate the delays in search indexing. We will provide an update in one hour or as new information becomes available.
Nov 7, 13:24 PST
Investigating - We are currently investigating an issue with delays while indexing new items for search. Customers may see delays of approximately 30 minutes until a newly uploaded or created item becomes available in search. We'll provide new information and updates as soon as possible.
Nov 7, 12:18 PST
Nov 7, 2018
Resolved - At approximately 10:48 PM Pacific, we observed an issue with uploading an downloading from Box. The issue was immediately identified and fully remediated by approximately 10:50 PM. There is no current impact to customers. If you experience any new issues when uploading or downloading from Box, please let us know at https://support.box.com.
Nov 7, 22:48 PST
Resolved - The issue has been fully resolved and users should see no new errors with uploads and downloads. If you do experience any new issues when uploading or downloading, please let us know at https://support.box.com.
Nov 7, 15:22 PST
Identified - The issue has been identified and we are currently implementing remediation items. Users may still see errors, but upload and download functionality is returning to normal levels. We will provide updates as soon as possible.
Nov 7, 15:17 PST
Investigating - We are currently investigating an issue with Uploads and Downloads to Box. We will provide updates as soon as possible.
Nov 7, 15:11 PST
Nov 6, 2018
Resolved - We're considering the issue fully resolved at this time. If you experience any new issues around the search service, please let us know at https://support.box.com.
Nov 6, 16:15 PST
Monitoring - We understand the proximal cause of the issue and are implementing long-term action items. Search remains fully functional at this time, and we will continue to monitor its status.
Nov 6, 15:43 PST
Update - The search indexing times have returned to within normal limits. We're continuing to investigate the issue and implement remediation actions. We'll provide further updates and new information as soon as possible.
Nov 6, 14:27 PST
Investigating - We're currently investigating an issue affecting search indexing. Customers may see delays of up to 30 minutes until a newly uploaded or created item becomes available in search. We will provide new information and updates as soon as possible.
Nov 6, 14:16 PST