All Systems Operational
Box Web Application ? Operational
Login/SSO Operational
Uploads/Downloads Operational
Collaboration Operational
Search Operational
Preview Operational
Sharing (Shared Links) Operational
Email Notifications Operational
Admin Console & Functionality Operational
Governance (Retention, Legal Holds) Operational
Workflows and Automations Operational
Comments and Tasks Operational
Accessible Site (a.box.com) Operational
Box Platform / API Operational
Content API Operational
Content Preview ? Operational
Authentication (OAuth 2.0 / JWT) Operational
Search Operational
Uploads/Downloads Operational
Webhooks Operational
Desktop Applications Operational
Login/SSO Operational
Box Sync ? Operational
Box Drive ? Operational
Box Edit / Tools Operational
Mobile Applications Operational
Login/SSO Operational
Preview Operational
Search Operational
Uploads/Downloads Operational
Mobile-Optimized Website (m.box.com) Operational
Box Notes Operational
Web Application Operational
Desktop Client Operational
Box Relay Operational
Partners / Integrations ? Operational
Microsoft Online Operational
Apple iWork Operational
Box for Salesforce Operational
Google Apps Operational
Box Community and Support Website (community.box.com) Operational
Case Submission Workflow Operational
Blog Posts and Knowledge Articles Operational
Community Forums Operational
Box University Operational
Developer Console / Docs (developer.box.com) ? Operational
FTP ? Operational
Box Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 18, 2020

No incidents reported today.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020

No incidents reported.

Feb 12, 2020
Postmortem - Read details
Feb 14, 13:19 PST
Resolved - No additional impact has been observed and this incident is now considered Resolved. Please contact Box Support at https://support.box.com if you experience any additional issues.
Feb 12, 15:57 PST
Monitoring - Our teams have validated that all affected services are recovered at this time. We are continuing to monitor for any additional impact.
Feb 12, 15:28 PST
Update - The cause of this issue has been identified. Our teams have taken action to remediate impact and we are seeing recovery. We will provide additional updates as they become available.
Feb 12, 15:18 PST
Identified - The cause of this issue has been identified and our teams are currently taking action to remediate impact. We will provide additional updates as they become available.
Feb 12, 15:15 PST
Investigating - We are currently investigating an issue where users are being logged out of Box unexpectedly. We will provide additional updates as they become available.
Feb 12, 14:39 PST
Feb 11, 2020

No incidents reported.

Feb 10, 2020
Postmortem - Read details
Feb 13, 16:12 PST
Resolved - From approximately 2:12pm - 4:43pm PST, users may have experienced login failures via FTP. Our teams have taken action to remediate this behavior and no additional impact has been observed. Please contact Box Support at https://support.box.com if you are still experiencing any issues with FTP.
Feb 10, 17:06 PST
Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.

Feb 7, 2020

No incidents reported.

Feb 6, 2020

No incidents reported.

Feb 5, 2020

No incidents reported.

Feb 4, 2020

No incidents reported.