All Systems Operational
Box Web Application ? Operational
Login/SSO Operational
Uploads/Downloads Operational
Collaboration Operational
Search Operational
Preview Operational
Sharing (Shared Links) Operational
Email Notifications Operational
Admin Console & Functionality Operational
Governance (Retention, Legal Holds) Operational
Workflows and Automations Operational
Comments and Tasks Operational
Accessible Site (a.box.com) Operational
Box Platform / API Operational
Content API Operational
Content Preview ? Operational
Authentication (OAuth 2.0 / JWT) Operational
Search Operational
Uploads/Downloads Operational
Webhooks Operational
Desktop Applications Operational
Login/SSO Operational
Box Sync ? Operational
Box Drive ? Operational
Box Edit / Tools Operational
Mobile Applications Operational
Login/SSO Operational
Preview Operational
Search Operational
Uploads/Downloads Operational
Mobile-Optimized Website (m.box.com) Operational
Box Notes Operational
Web Application Operational
Desktop Client Operational
Box Relay Operational
Partners / Integrations ? Operational
Microsoft Online Operational
Apple iWork Operational
Box for Salesforce Operational
Google Apps Operational
NetSuite Operational
Box Community and Support Website (community.box.com) Operational
Case Submission Workflow Operational
Blog Posts and Knowledge Articles Operational
Community Forums Operational
Box University Operational
Developer Console / Docs (developer.box.com) ? Operational
FTP ? Operational
Box Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 27, 2020

No incidents reported today.

Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020
Postmortem - Read details
Nov 24, 12:31 PST
Resolved - From approximately 3:14 AM to 3:21 AM US Pacific time, we observed issues loading the Box site. Our systems automatically detected and corrected the underlying issue. There is no current impact and no further updates will be provided here. If you are currently seeing any issues, please let us know at https://support.box.com.
Nov 23, 03:30 PST
Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020
Resolved - We have completed our monitoring period and are considering the issue fully resolved. If you are seeing any new issues, please let us know at https://support.box.com.
Nov 14, 22:42 PST
Monitoring - We have completed steps to restore stability to the customer experience with User Activity Reports run by Admin/Co-Admins in the Admin Console. We are now actively monitoring to confirm the issue is resolved.
Nov 14, 21:23 PST
Identified - The cause of this issue has been identified and our teams are currently taking action to remediate impact. We will provide additional updates as they become available.
Nov 14, 06:00 PST
Update - We are continuing to investigate this issue. We'll provide another update tomorrow at 10:00 am Pacific or at the next change in status.
Nov 13, 16:51 PST
Investigating - We are investigating an issue impacting User Activity Reports run by Admin/Co-Admins in the Admin Console. Exports of these reports may be missing events starting around November 9th, which does not match what is displayed in the Admin Console. We will provide another update by 5pm Pacific today or at the next change in status.
Nov 13, 10:22 PST
Nov 13, 2020