[Minor] Delayed information in User Details Report
Incident Report for Box
Resolved
We’ve addressed the underlying delay that led to the User Details Report not being up to date. While the issue has been remediated, there is still a backlog to be processed.
As a workaround, Admins can run a User Activity Report and filter for the information that’s available in the User Details Report. The information from the User Activity Report is not affected, as the delay is only limited to the User Details Report.
We're considering this issue resolved. Please contact Box Support at https://support.box.com if you are currently seeing any issues.
Posted Dec 27, 2021 - 17:14 PST
Monitoring
A fix has been implemented to address the delayed information contained in the User Details Report and we are seeing improvement. Users may see delayed information present in the User Details Report until the backlog is processed. We will continue to monitor the issue to as the backlog is processed.
Posted Dec 27, 2021 - 10:04 PST
Identified
Box continues remediation efforts to restore full functionality to the User Details Report.

Users of this service may continue to see delays in the information provided within the User Details Report while remediation is in process. We will provide additional information as it becomes available.
Posted Dec 27, 2021 - 07:26 PST
Monitoring
A fix has been implemented to address the delayed information contained in the User Details Report. We continue to see improvements in regards to processing of the associated data. Users may see delayed information present in the User Details Report until the backlog is processed. We will continue to monitor the issue to assure full recovery.
Posted Dec 26, 2021 - 22:30 PST
Identified
A fix has been implemented for the delayed information contained in User Reports. We are seeing some improvements in regards to processing of the data backlog for User Details Reports. We will continue to monitor the issue to assure recovery.
Posted Dec 26, 2021 - 21:36 PST
Investigating
We are currently investigating an issue related to User Reports. Users may not see recent information reflected when running a User Details Report. We will return with more information soon.
Posted Dec 26, 2021 - 19:12 PST
This incident affected: Box Web Application (Admin Console & Functionality).