Box Engineering has remediated the issue and is monitoring to ensure no further impact on Box Web Application or Box endpoints.
Posted Mar 06, 2018 - 15:52 PST
Identified
Box continues remediation efforts to restore full functionality to the Box Web Application and other endpoints. Current indications are that a majority of the impact has subsided at this time with page load times returning to normal and the Web Application and API endpoints no longer returning intermittent 500 responses.
Until fully remediated, users of these services may continue to see intermittent issues. Another update will be posted at the next change in status.
Posted Mar 06, 2018 - 14:26 PST
Update
Box engineering is continuing to investigate an intermittent issue with the Box Web Application and other endpoints. Affected services are subject to change as the investigation continues.
Posted Mar 06, 2018 - 13:49 PST
Investigating
Box is investigating reports of an intermittent issue with the Box Web Application and other endpoints. Affected services are subject to change as the investigation continues. Affected users may observe slow page load times and possible 50x errors in the Box Web Application and API endpoints.
Posted Mar 06, 2018 - 13:03 PST
This incident affected: Box Platform / API (Content API), Desktop Applications (Box Sync), and FTP.