[Major] Issue with Box Drive and Box Sync
Incident Report for Box
Resolved
Our teams have validated that all affected services are recovered at this time. No additional impact has been observed and this incident is now considered Resolved. Please contact Box Support at https://support.box.com if you experience any additional issues.
Posted Oct 09, 2020 - 19:53 PDT
Update
In addition to latency with Box Drive and Box Sync, we are seeing delayed event delivery with our long-polling API endpoint. Our teams are continuing to take action to remediate impact and are seeing early signs of improvement. We will provide additional updates on Saturday, October 10 around 9:00 am Central Daylight Time or at the next change in status.
Posted Oct 09, 2020 - 16:57 PDT
Identified
We have identified the cause of latency with Box Drive and Box Sync. Users may continue to see the following: Changes in Box Web Application will not reflect within Drive or Sync. Any changes within Drive or Sync will only reflect within the Web Application.
Posted Oct 09, 2020 - 15:08 PDT
Investigating
We are investigating latency with syncing from the Box Web Application to Box Applications: Box Drive, and Box Sync. Any changes in Box will not reflect within Drive or Sync. Any changes within Drive or Sync will only reflect within the Web Application.
Posted Oct 09, 2020 - 12:33 PDT
This incident affected: Box Platform / API (Content API) and Desktop Applications (Box Sync, Box Drive).