We have completed our monitoring period and are considering the issue fully resolved. If you are seeing any new issues, please let us know at https://support.box.com.
Posted Nov 14, 2020 - 22:42 PST
We have completed steps to restore stability to the customer experience with User Activity Reports run by Admin/Co-Admins in the Admin Console. We are now actively monitoring to confirm the issue is resolved.
Posted Nov 14, 2020 - 21:23 PST
The cause of this issue has been identified and our teams are currently taking action to remediate impact. We will provide additional updates as they become available.
Posted Nov 14, 2020 - 06:00 PST
We are continuing to investigate this issue. We'll provide another update tomorrow at 10:00 am Pacific or at the next change in status.
Posted Nov 13, 2020 - 16:51 PST
We are investigating an issue impacting User Activity Reports run by Admin/Co-Admins in the Admin Console. Exports of these reports may be missing events starting around November 9th, which does not match what is displayed in the Admin Console. We will provide another update by 5pm Pacific today or at the next change in status.
Posted Nov 13, 2020 - 10:22 PST
This incident affected: Box Web Application (Admin Console & Functionality).