We have completed our extended monitoring and we are considering the issue resolved. If you experience any new issues, please let us know at https://support.box.com
Posted Oct 31, 2018 - 13:24 PDT
Monitoring
We have remediated the cause of this issue and we are currently monitoring to ensure no further impact is observed. If you are still seeing issues with uploads, downloads, Content API, and Box Notes, please reach out at https://support.box.com.
Posted Oct 31, 2018 - 12:29 PDT
Identified
We have identified the root cause of the failures with uploads, downloads, Content API, and Box Notes. We have taken steps to remediate impact.
Posted Oct 31, 2018 - 12:23 PDT
Investigating
We are currently investigating failures with uploads, downloads, Content API, and Box Notes. In addition, the All Files Page may be slower to load or return an error. We will provide an update as soon as possible.
Posted Oct 31, 2018 - 11:55 PDT
This incident affected: Box Platform / API (Content API), Box Notes (Web Application), and Box Web Application (Uploads/Downloads).