After further monitoring, this incident is now considered resolved. Payment Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Posted May 15, 2025 - 05:08 PDT
Identified
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
Posted May 15, 2025 - 04:56 PDT
Update
Our team is investigating an issue with Billing. Users attempting to process payment on their Box account could receive error messages. We will provide additional information as it becomes available.
Posted May 15, 2025 - 03:15 PDT
Update
Our team is investigating an issue with Billing. Users attempting to process payment on their Box account could receive error messages. We will provide additional information as it becomes available.
Posted May 15, 2025 - 02:13 PDT
Update
Our team is investigating an issue with Billing. Users attempting to process payment on their Box account could receive error messages. We will provide additional information as it becomes available.
Posted May 15, 2025 - 01:47 PDT
Investigating
Our team is investigating an issue with Billing. Users attempting to process payment on their Box account could receive error messages. We will provide additional information as it becomes available.
Posted May 15, 2025 - 00:57 PDT
This incident affected: Box Web Application (Admin Console & Functionality).