After further monitoring, this incident is now considered resolved. The Box Drive service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Posted Oct 15, 2026 - 05:41 PDT
Monitoring
Our team has taken steps to remediate this issue and is seeing improvement for the Box Drive service. We are continuing to monitor for any additional impact.
Posted Oct 15, 2026 - 05:13 PDT
Update
We are continuing to work on a fix for this issue.
Posted Oct 15, 2026 - 04:15 PDT
Update
We are continuing to work on a fix for this issue.
Posted Oct 15, 2026 - 03:10 PDT
Identified
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
Posted Oct 15, 2026 - 02:10 PDT
Investigating
We are investigating latency with syncing from the Box Web Application to Box Applications: Box Drive
Some Users may see delayed updates synchronizing items from the Box Web App to Box Drive desktop clients.
Posted Oct 15, 2026 - 01:30 PDT
This incident affected: Desktop Applications (Box Drive).