Our team has taken steps to remediate this issue and the Box service has returned to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Posted Aug 06, 2026 - 22:16 PDT
Update
Our team is working with our cloud hosting provider to continue to investigate the issue. There is no current ongoing impact. We will provide additional information as it becomes available.
Posted Aug 06, 2026 - 22:02 PDT
Update
Our team is continuing to investigate the underlying issue. There is no current ongoing impact. We will provide additional information as it becomes available.
Posted Aug 06, 2026 - 21:06 PDT
Update
Our team is continuing to investigate the issue. We will provide additional information as it becomes available.
Posted Aug 06, 2026 - 20:34 PDT
Investigating
Our team is investigating an issue affecting multiple Box services. Users may experience errors or failures when using multiple Box services. We will provide additional information as it becomes available.
Posted Aug 06, 2026 - 19:37 PDT
This incident affected: Box Platform / API (Content API, Authentication (OAuth 2.0 / JWT)), Box Web Application (Login/SSO, Uploads/Downloads, Box Sign, Box AI), and Desktop Applications (Login/SSO).