Notice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we will update as more information is confirmed.
On January 12, 2022 between 4:00 PM PST and 7:00 PM PST, some users may have experienced difficulties while working in Box. During this time, users of Box in Japan experienced increased latency and poor performance. The issue occurred as a result of a recent link addition introduced to improve performance for users in other APAC regions. We were able to resolve the issue by rolling back the change. In addition, we are evaluating options to gradually increase service to this new provider to prevent similar issues from occurring in the future.
We are conducting a full engineering postmortem and our overview is subject to change with further analysis and findings. We will publish the results as soon as we have concluded our investigation.
We are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter.
The Box Team