We continue working to restore current data across affected reports and collaboration-related insights. Some customers may see missing or outdated values in their reporting. Recovery work remains in progress.
Posted Oct 01, 2026 - 14:28 PDT
Identified
The issue has been identified and a fix is being implemented.
Posted Oct 01, 2026 - 07:44 PDT
Update
Many report types (including User Engagement and Folders & Files reports) and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We will provide our next update when the status changes.
Posted Oct 01, 2026 - 06:26 PDT
Update
Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
Posted Oct 01, 2026 - 04:13 PDT
Update
Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
Posted Oct 01, 2026 - 02:11 PDT
Update
Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
Posted Oct 01, 2026 - 00:11 PDT
Update
Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
Posted Sep 30, 2026 - 21:03 PDT
Update
Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
Posted Sep 30, 2026 - 17:02 PDT
Update
Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
Posted Sep 30, 2026 - 15:17 PDT
Update
Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
Posted Sep 30, 2026 - 14:23 PDT
Update
Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
Posted Sep 30, 2026 - 13:47 PDT
Update
Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
Posted Sep 30, 2026 - 12:51 PDT
Update
Data recovery is progressing. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.
Posted Sep 30, 2026 - 11:53 PDT
Monitoring
We are monitoring an issue affecting User Engagement Reports and collaboration-related insights in the Admin Console. Some data may be missing or out of date. We have taken steps to restore data processing and are validating recovery.
Posted Sep 30, 2026 - 11:08 PDT
This incident affects: Box Web Application (Enterprise Reports).