We recently addressed issues affecting access to Box for a few impacted customers. We would like to take the opportunity to further explain these issues and the steps we have taken to keep them from happening in the future.
Between July 3rd, 2021, 5:35 AM PDT and July 3rd, 2021, 9:05 AM PDT, some customers may have experienced difficulties connecting to Box. During this time, a small, specific subset of requests to Box were being dropped. The issue occurred as the result of an automatically deployed security rule intended to prevent certain types of malicious attacks on Box.
Box is committed to protecting customer accounts from malicious attacks and one of the ways we do that is by blocking certain connections. In this instance, a security rule was not removed at the correct time, which blocked legitimate traffic to the site for a small subset of requests until its removal.
The following corrective actions have been completed or are planned:
Updating the mechanism that deploys Box's security rules to ensure that such rules are removed at the appropriate time.
We are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter.
The Box Team