[Minor] Issue with Box AI

Incident Report for Box

Resolved

After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.

Posted Nov 04, 2026 - 01:07 PST

Update

We are continuing to investigate this issue.

Posted Nov 03, 2026 - 22:51 PST

Update

We are continuing to investigate this issue.

Posted Nov 03, 2026 - 22:18 PST

Investigating

Our team is investigating an issue with Box AI. Some users may be unable to use Box AI. We will provide additional information as it becomes available.

Posted Nov 03, 2026 - 21:48 PST

This incident affected: Box Web Application (Box AI).